Shipping & Returns
Fast, discreet delivery and hassle-free returns.
Shipping Information
Delivery Options
| Option | Coverage | Time | Cost |
|---|---|---|---|
| Same-Day Delivery | Kampala CBD & Suburbs | 3-6 hours | USh 500 |
| Express Delivery | Kampala & Environs | 24 hours | USh 350 |
| Standard Delivery | Major Towns | 1-2 days | USh 300 |
| Countrywide | All Areas | 2-4 days | USh 400 |
* Free shipping on orders over USh 100,000 (Kampala)
Discreet Packaging
Your privacy is our priority. All orders are shipped in:
- ✓Plain, unmarked brown or white boxes
- ✓No product names or descriptions on the outside
- ✓Generic sender name (no adult store branding)
- ✓Sealed packaging to prevent tampering
Order Tracking
Once your order ships, you'll receive:
- • SMS notification with tracking link
- • Email confirmation with delivery estimate
- • Real-time tracking in your account dashboard
Returns Policy
Return Window
We accept returns within 14 days of delivery for most items. Items must be unopened, unused, and in original packaging.
Eligible for Return
- ✓Unopened products in original sealed packaging
- ✓Defective or damaged products (report within 48 hours)
- ✓Wrong item received
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- ✗Opened intimate products (vibrators, toys, etc.)
- ✗Lubricants and massage oils (opened or unsealed)
- ✗Lingerie and intimate apparel (if worn or tags removed)
- ✗Gift cards
How to Return
- 1Contact us via email or WhatsApp with your order number
- 2Receive return authorization and shipping label
- 3Pack item securely and drop off at designated courier
- 4Refund processed within 3-5 business days after inspection
Refund Methods
Refunds are processed to your original payment method:
- • M-Pesa: 1-2 business days
- • Card payments: 5-7 business days
- • Store credit: Immediate